Nagpur: The Nagpur Division of Central Railway has significantly enhanced passenger grievance redressal through the RailMadad portal, ensuring real-time complaint resolution and improving overall travel experiences.
RailMadad: Enhancing Passenger Services with AI-Driven Efficiency
RailMadad, Indian Railways’ digital grievance redressal system, is designed to streamline complaints related to ticketing, cleanliness, security, catering, and other railway services.
🚄 Key Achievements in Nagpur Division:
✅ 38,206 grievances & assistance requests addressed
✅ 18-minute average first response time
✅ 22-minute average complaint resolution time
✅ Excellent passenger feedback
Improved Cleanliness & Hygiene Standards
Maintaining high sanitation standards remains a top priority for Indian Railways:
• 1,190 complaintsrelated to coach cleanlinessand 83 complaintsabout station cleanlinesswere successfully resolved.
• The Nagpur Division has intensified sanitation measures, ensuring clean platforms, hygienic restrooms, and improved waste management systems.
How Passengers Can Register Complaints
Passengers can easily report issues through:
RailMadad Mobile App
139 Railway Helpline
Social Media Platforms
With continuous upgrades to RailMadad’s AI-driven system, Indian Railways is committed to enhancing passenger safety, service efficiency, and overall travel experience.
